![]() ![]() For my 2FA accounts with other institutions I was able to do this, without needing assistance from those institutions. It also allows the user to configure a new device if the original configuration code is available (securely saved). Other authentication systems, like Microsoft Authenticator, allow the app to be configured on multiple devices, which may be a convenience for some users. The device owner also cannot change devices without assistance from Fidelity. Each device automatically has a unique Credential ID which cannot be changed, so that an account owner cannot have more than one device to provide the account one-time code. The Symantec app is designed so that it can only be installed on a single device. I wanted to share with you my observations and concerns about using the app to secure my Fidelity accounts.Ī. Please email for all enquiries outside of these hours.I recently bought a new cell phone and needed to update my access to Fidelity with the Symantec VIP app. If you need assistance with setting up or syncing your VIP Access App, please call us on 1800 033 139, 8am-6pm AEST/AEDT weekdays. You are now registered with Symantec™ Validation & ID Protection (VIP) and your VIP Access App is registered to your account.Wait 30 seconds then enter the Second Security code. ![]() Following the onscreen instructions enter the Security Code from your device.This number appears when you open the VIP Access App. A screen will appear asking you to Register your VIP Access.From the expanded menu select the ‘Register VIP Access’ icon.Click on the Settings Icon on the top menu.Login to Defence Bank Online Banking using your usual password.You will need Internet access on your mobile phone. You can do this by going to the Apple App Store or the Google Play store and download the VIP Access App for free, or alternatively by going to m. in your mobile web browser. On your mobile phone or tablet, you will need to install VIP Access.You will receive a new credential ID and need to re-register VIP Access, to do this contact Defence Bank on 1800 033 139. If you buy a new device, or lose your phone, you cannot transfer VIP Access to your new device. You can also use VIP Access at VIP member sites such as eBay, PayPal, E*TRADE, or any one of the hundreds of sites within the VIP Network.įor new users wishing to register for VIP Access, please follow these instructions.Ĭan I transfer VIP Access to another device? Once installed VIP Access will function as a stand alone app that does not require web or phone access to operate. A mobile data plan with Internet access is required. ![]() Note: Carrier charges may apply for download and activation. Any secondary authentication that you previously required to complete a banking transaction will be generated on your VIP Access App. Once set up, you will continue to log into online banking using your current member number and password. It’s simple and easy to use, and operates anywhere in Australia and overseas. VIP Access allows you to use your mobile phone as a security token. VIP Access provides a dynamic security code from your device or a push verification to your device that you use with your existing online banking login and password. ![]() VIP Access helps protect your accounts and your identity by providing a higher level of security when you conduct transactions from within Defence Bank online banking. VIP Access is a free online security App that you can download to your mobile phone or tablet. Get additional online banking security with Symantec™ Validation & ID Protection (VIP) Access for Mobile. Get extra Online Banking security with Symantec™ Validation & ID Protection (VIP).Īt Defence Bank, we are always looking for ways to protect our members from online fraud and to make your online banking experience as secure as possible. ![]()
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